There is no minimum value.
The purchases made in the online store must be paid through the available payment methods, VISA or MasterCard, or through cash in delivery for Portugal and Spain, both Continental (with an added fee of €2,50). Exclusively for Portugal it is possible to make the payment through an ATM reference.
Yes. You may consult the full list of AUBACI stores here.
Your data is safeguarded by National Data Protection Commission. AUBACI will use them merely for commercial purposes. You may, at any moment, proceed to changes or erase it if you intend to.
The packages are in cardboard without any kind of publicity, guaranteeing more discretion to assure our clients privacy.
Yes, you may amend until the state “ready for shipping”, for that you need to communicate the changes via email or phone. To check the state of your order you accede to the orders history in your client area here.
By lack of conformity, as provided for in article 2nd of Decree-Law 67/2003 of April 8, may be returned all products.
By account of the exercise of right of free resolution of contracts may be returned the sealed products for health and hygiene matters when the respective seal was not violated, in the terms of al. e) of n. º 1 of the article 17 of Decree-Law 24/2014 of February 14.
You order will be shipped by AUBACI, Lda..
The invoicing data will be under the name of AUBACI, Lda..
No. To preserve our clients data and in sequence to our privacy politics, it is no possible to order by telephone. However, we provide customer support service via telephone, email or chat.
For order made until 16h, the delivery will be made on the following working day, in the store or designated address (Continental Portugal and Spain). You may consult our delivery times for other destinations here.
You may follow your order state in order history in your client area.
You should check your order state in order history in client area and if it is marked as “sent” in a superior period than stipulated, you should contact our customer service support.
At this moment, that option is only available in AUBACI’s physical stores.
On the terms of article 5.º, n.º1, of Decree-Law 67/2003 of April 8 the consumers may report lack of conformity of products in the range of 2 years starting in the goods deliverance.
Yes, only for Portugal and Spain, both Continental, however, an additional fee of €2.50 will be charged, even in cases of free shipping.
The shipping company will leave a note to reschedule delivery.
No. The payment shall be made in full. Consult payment option here.
In the terms of article 5.º -A of Decree-Law 67/2003 of April 8 the consumer must report lack of conformity of the product(s) within a period of 2 months counting from detection date, and within the warranty limit of 2 years. In the case of distance agreements celebration (provided in Decree-Law 24/2014 of February 14) the consumer has the right to solve the contract, bearing the costs of concerning return (article 13.º, n.º2 in that diploma), and with no need to indicate a reason, in a 14 days period counting from the day the consumer, or a third party by him indicated, acquires physical possession of the goods –article 10.º of Decree-Law 24/2014 of February 14.
Yes. Registration is mandatory to effectuate a purchase in our online store.
It is possible to activate newsletter sending in the client registration account, in client area or in AUBACI webpage.
To cancel the newsletter subscription all you have to do is to send us an email requesting its cancellation or cancel the subscription in client area, in the case of being a registered client.